Posted 2/5/2009 20:59 (#598217 - in reply to #598189) Subject: RE: Dealer shouldn't cover it for nothing
I agree here, if the software or hardware is defective then the dealer needs to standup and take care of it. But if the customer doesn't read the manual and wants to call the dealer for directions on how to perform "x" then why should those directions be free. Now if it's a 30 second phone call during normal working hours, offering a helping hand is just good business.
GPS "Service" Contract?
