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SE IL | Just got letter today from local JD dealer. Here is summary:
1. keycard and component s'ware updates-farm or d'ship
2. phone support M-F and weekends peak season
3. Priority support
4. new operator training
5. 2 s'calls per AT unit-addl @ $99
6. email notice of new products and updates
7. loaner components if down-until unit can be warranted or replaced
$399/yr for 1 unit or $699/yr for multiple units or phone support only $199
OR- if elect no svc agreement
1. phone support $25/issue
2. s'calls $110 trip chg + $85/hr @ arrival half hour min chg
3. Apex- same rate as 2.
I think this may be a little high. I really don't need 1 on top. 2 catches 95+% of my needs. 3 is interesting-is he going to hang up talking to someone w/o an agreement to talk to someone who does? I realize it will/may prioritize his callback order. 4 could be nice. I don't think I've ever had a s'call on AT. 6 They're going to send it anyway to try to sell it. 7 Definitely would be nice if you need it.
Stellar is $99 per yr if no AMS purchase w/in a year. I realize the dealers need to earn something for their investment in AMS personnel but am not sure how to do it. Some need hand holding some need very little. | |
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GPS "Service" Contract?
