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Tuscola, IL | Labor rate is $88/hr. Low compared to what I have seen.
The parts were billed at list price. None stuck out as outrageous, but I didn't compare the list of each part to the cost.
Interestingly enough, I performed the work myself as we had 3 techs tied up on another job and it was requested by the customer to be picked up and delivered on the same day because he couldn't be without it for multiple days.
We take a 15 minute break at 9am and at 3pm. I did consult the manual, which took about 15 minutes from the time I walked away from the job until the time I came back. I have been doing this for 10 years and will absolutely not apologize, or adjust a bill, for the time taken to consult a manual. That is why we eat the labor when we make a mistake. I would rather charge the customer 15 minutes for looking something up than eat an hour to redo a job. | |
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Billing Issue - Shop Supplies
