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Le Sueur VIA St.Thomas | 20 years ago, a person could go into a parts store or dealer with the expectation that their part would be in stock. 20 years ago, you told 'em what you wanted and they pulled it off the shelf for you. Now, they punch it into the computer and I actually expect them to say "I can have it for you tomorrow morning"
There are obviously more parts to inventory than ever, but it is their job; it what they do for a living. They try to save as much money as possible by keeping a small inventory, forcing the end user to keep their own inventory. You buy a spare alternator; if you need it, you'll go buy another to replace your spare, and if you don't you've purchased an alternator for no reason. If you ask me, that's a win-win situation for the dealership.
Dealerships and parts stores are becoming fewer and farther between, complicating the problem even more. Fortunately, my store options are pretty good. My answer to 'I can have it here in the morining' is "Well, I'd really rather have it today. I'm going to make few calls and see if I can find one today. If I can't, I'll call back by three so you can order it for the morning."
It's nice to be loyal, but that's a two-way street also.
good luck -jim | |
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Do you keep an inventory of replacement parts?
