SA | fieldview - 12/11/2017 05:05
While the Data Inbox does accept Shapefile uploads, it allows the raw files from most OEM monitors to be uploaded without first requiring the conversion to any other format.
Our Product Support team replies to the support requests submitted from the app. Double check the phone number being entered when submitting the message. When I search for your email address in our support system I'm seeing return phone calls made that were never answered.
I am not located in the US, so you should check if the person who professedly called dialed the right way. Your support system should have my email, so returning by email is a good option too.
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