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| "It's actually kind of gutsy when you think about it. "
Maybe he is confident in his ability to answer his customer's questions and avoid them having to use the hotline? A really good dealer would be. Actually, if AGCO had a "good" dealer network overall, this hotline wouldn't even be necessary. If I were a dealer, I would make every attempt to know the products that I sell, and if faced with a problem that I and my customer could not resolve, I would contact the company myself to get answers. Obviously there would be some bad apples in the peck and I commend AGCO for implementing this. I also think that they have a LONG row to hoe as far as improving their overall dealer network.
I also feel that his post was meant to be instructional and not a sales pitch. A board such as this needs a good mix of operators and dealers in order to convey the most information possible. I welcome dealer's inputs on topics here - as long as that line isn't crossed where they are pushing the sales aspect of it. | |
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New AGCO Answers Customer Service Help Center
