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I think I'm done with New Holland
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lfc
Posted 11/13/2014 11:42 (#4175331)
Subject: I think I'm done with New Holland


CT
I've posted here before about an ongoing clutch issue with my New Holland TS6020. The tractor has been in the shop for six months total and split five times in 220 hours of use. No amount of new parts has helped. After no answers from CNH my dealer replaced the clutch cable with a solid rod off an open station tractor. The clutch works fine now but the rod transmits a lot of noise up into the cab when the pedal is depressed, and the new clutch pedal doesn't line up with the old pedal stops so the pedal hits the throttle shaft and the cowl. I don't feel that I should have to put up with this on a new tractor. Although I got nowhere the first time I called the CNH customer support number, I figured I'd try it again and see if they could consider a new cable design since my dealer's efforts proved that the cable is at fault. I just got a call back from CNH customer support with an offer to give me a new revised cable if one is ever introduced, (no promises) for up to a whole year! I'm not one to air my grudges, but this is the last straw for me. They should be investigating a new cable design, and instead I get a basically useless promise that lasts a year. Although I am a STO we have owned Ford New Holland equipment pretty much exclusively for the past 40 years - five new tractors, three new balers, three new Haybines/Discbines, two new rakes, and several used pieces. We've had great luck with it all until now. I won't be making that mistake again - plenty of other colors out there. It isn't fair to my local dealer though who really tried to get this all resolved. I wonder if the old Sperry or Ford New Holland would have treated me this poorly.

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p1395
Posted 11/13/2014 11:53 (#4175354 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


East central MO
We bought one of those a couple of years ago with 3000 hrs. Other than the Transmision shifting a little soft and slow compared to deere's it's been trouble free. Did u buy it new?
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lfc
Posted 11/13/2014 12:21 (#4175406 - in reply to #4175354)
Subject: RE: I think I'm done with New Holland


CT
Yes, bought it new. You have a cabbed TS6020? This has basically a Ford 7710 transmission/rear end - dry clutch, Dual Power, 8 speed crashbox. As Plain Jane as they get, but fine for haying.
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p1395
Posted 11/13/2014 12:31 (#4175421 - in reply to #4175406)
Subject: RE: I think I'm done with New Holland


East central MO
Sorry, ours is a T6020 with the elite cab
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Maxzillian
Posted 11/13/2014 12:40 (#4175435 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


Just curious: So I assume the problem was clutch slippage? Was the cable binding up, preventing it from fully engaging?

Edited by Maxzillian 11/13/2014 12:40
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lfc
Posted 11/13/2014 13:13 (#4175503 - in reply to #4175435)
Subject: RE: I think I'm done with New Holland


CT
It wouldn't slip, but the cable would stick enough that it was impossible to feather the clutch. It was about impossible (and dangerous) to hitch up to anything without fear of slamming into it - I'd keep my foot on the brakes as hard as I could and try to inch back. Every time you took off it was like you were sidestepping the clutch. A few times you could actually take your foot off the clutch and the pedal would stay down. The cable is nothing special really but is plastic lined and is probably not rated for the load that it carries so the plastic sticks, especially when hot. NH knows they have an issue - there was a recall in 2012 to replace a clevis pin that would wear due to burr on the mating hole in the pedal, and then this year in June they issued a service bulletin instructing the dealers to look for cable interference and proper cable routing. None of those things helped with my tractor.

While I like the tractor, I've had more issues with it than the other tractors combined. The radio power leads were backwards, the implement light plug had the left and light turn signal leads backwards, the parking brake handle assembly was loose, the seat track was sloppy, the front drive flange on the FWA input shaft was sloppy and had to be replaced, and the remote valves have never worked properly. The remote bank was finally replaced under warranty but the new valve would stick in the detent position and I'd have to shut the tractor off to get it to snap out. I finally loosened the detent screws all the way and did without. They found some corrosion inside the detent assembly so supposedly that is fixed but I won't know until I use it next haying season.

It has been a lemon from day one. I know this is an inexpensive tractor but I still expect it to function as intended. I should have purchased a used Ford 7740 instead. I would recommend against purchasing a used New Holland TS6000 series, the new TS6 series, or the equivalent Farmall 110A-140A tractors.
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Cen-Tex
Posted 11/13/2014 13:45 (#4175548 - in reply to #4175503)
Subject: RE: I think I'm done with New Holland


Hecho in Mexico.
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Maxzillian
Posted 11/13/2014 14:09 (#4175573 - in reply to #4175503)
Subject: RE: I think I'm done with New Holland


Yeah, sounds like you've got good reason to be upset. I wouldn't stand for a clutch like that either, let alone the other problems that went along with it.
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lfc
Posted 11/13/2014 14:22 (#4175592 - in reply to #4175548)
Subject: RE: I think I'm done with New Holland


CT
Yes, assembled in Mexico but the transmission/rear end is made at the old Ford plant in Antwerp, Belgium. Engine is standard CNH from England I think, cab is from Turkey, front axle is Carraro. I can blame the loose bolts and crossed wires on Mexico and Turkey, but the clutch is a design flaw.

Edited by lfc 11/13/2014 14:22
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slowzuki
Posted 11/13/2014 14:44 (#4175612 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


New Brunswick, Canada
Cab looks a lot like the CIH JX55 the neighbours had some much trouble with. It had a solid clutch rod that would lose adjustment always. Dealer was up working on it 4 or 5 times in the first 50 hours.
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michael3130
Posted 11/13/2014 16:06 (#4175687 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


Iowa
Had a T8.360 and traded it for a Massey Ferguson 8680. Night and day difference in torque and fuel economy in favor of Massey.
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n_gus347
Posted 11/13/2014 16:54 (#4175739 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


Who at CNH did your dealer talk with? Did they submit an ASIST concern or did they contact their area service rep?
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5250JB
Posted 11/13/2014 18:20 (#4175866 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland



Jerseyville,IL
If you are really angry and want to make it uncomfortable for them at N.H. mention that since the problem is
with the clutch, that there might be a safety issue . If they believe you and do something good ,should they choose to
not deal in a forth right manner you can tell them you are going to explore a further option in the safety realm.
Last word to them THE LETTERS O.S.H.A. since a clutch that does not function properly might result in an accident
and that you would feel that you would be remiss to not inform them of your experience with said tractor .
They most likely would not like extra checking by these people on these units . which if common the may already know
about .
Just a thought
JB
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scott nelsen
Posted 11/13/2014 19:52 (#4176114 - in reply to #4175592)
Subject: RE: I think I'm done with New Holland


Leeds, North Dakota
Lynwood, I was a NH tech, has dealer escalated issue? have had issues and asked for someone in Racine to call me, resolved quite a few issues after engineering got involved, Scott.
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jedstivers
Posted 11/13/2014 20:51 (#4176286 - in reply to #4175866)
Subject: RE: I think I'm done with New Holland



Marianna Arkansas
Not only that now you will be at fault if a accident happened because you have put it out on the www that your clutch won't work properly.
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ihmanky
Posted 11/13/2014 21:33 (#4176426 - in reply to #4175503)
Subject: No such thing as an "inexpensive" new tractor



KY
Thought others will argue with that statement. I see your point, it's not a $380,000 quad but still, it's no 8N Ford either.
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lfc
Posted 11/13/2014 21:44 (#4176453 - in reply to #4176114)
Subject: RE: I think I'm done with New Holland


CT
I certainly agree it is a safety issue and thought they would react more than they have.

The calls to Racine are useless. The people that answer the phone are just call center employees - the first didn't know what a TS6020 even was, and the second made no response when I asked her if she was familiar with the operation of a clutch. On the first call they told me that the local rep and dealer would solve the problem, and on the second call today they offered me the one year free cable deal.

I'm not sure what my dealer has submitted as far as paperwork, but the area rep actually spent a good part of a day with the tractor trying to figure it out. They kept going between the cable and a bad pressure plate, but after three pressure plates you'd think one at least would be ok. I figured it was the cable all along and that has been proven now by my dealer when the problem went away with the solid rod. The clutch works fine now but does not have the correct stops and transmits quite a noise into the cab. I'm sure they went with a cable for noise control in the first place. I have a perfectly fine open station Ford 7710 - I bought the TS6020 to have a quiet cab and now I don't have that.

I purposely tracked down the area rep at the Empire Farm Days and asked him about their plan as at that point they hadn't tried the solid rod yet. He had no answer and when I asked if I was going to need to contact a lawyer he said I certainly could if I wanted. He really turned me off at that comment.

They did suggest to my dealer that they go to a marine store or such and have a custom cable made to try. However, I do not feel it is up to my dealer to basically guess at what cable is needed not knowing about the actual load on it - the engineers at CNH should be looking for a new cable. Maybe the local rep is too lazy to escalate it to corporate - I don't know. If that cable were to ever break due to it being undersized someone could easily be severely injured.

We've had such good luck with NH equipment over the years and I'm amazed that I'm being treated this way.
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tractor_guy
Posted 11/14/2014 00:35 (#4176644 - in reply to #4175548)
Subject: RE: I think I'm done with New Holland


Yes, hecho en mexico. Cheap cheap cheap. Get a T6.
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olf20
Posted 11/14/2014 06:24 (#4176773 - in reply to #4176286)
Subject: RE: I think I'm done with New Holland


NW ILLINOIS
Something is not right with CNH. We have had two tractors that the
clutch acts the same way and when you start them up they jump either
forward or backward with the brake on. I agree that the cable is a poor
excuse for such a important operation.
Someone at the top is missing the boat. If they would get in a tractor and
try to backup and hookup to something they would look at things differently.

Sadly it will take a accident to resolve!!!!!!
olf20 / Bob

Edited by olf20 11/14/2014 06:26
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lfc
Posted 11/14/2014 07:25 (#4176885 - in reply to #4176773)
Subject: RE: I think I'm done with New Holland


CT
The dealership told me that the district rep sat in my tractor, pushed the clutch in a few times with it not running and said it was fine. They told him to actually drive it next - they all backed up for safety as he proceeded to lurch forward. I think he got the point but it looks like it stopped with him.
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Hammerman
Posted 11/14/2014 08:05 (#4176982 - in reply to #4175687)
Subject: RE: I think I'm done with New Holland


Good decision to go to the Massey,they are tough to beat.
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sonic
Posted 11/14/2014 12:10 (#4177405 - in reply to #4175331)
Subject: RE: I think I'm done with New Holland


what are you going to trade it off on?

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lfc
Posted 11/14/2014 12:28 (#4177434 - in reply to #4177405)
Subject: RE: I think I'm done with New Holland


CT
I'm not really looking to trade it - I just want it fixed. While I'd love a T6.110, I can't afford it and besides I don't need anything that "fancy" for haying.
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sonic
Posted 11/14/2014 13:01 (#4177497 - in reply to #4177434)
Subject: RE: I think I'm done with New Holland


how about start at the top and work down.  Give the head of fiat a call.  what do you have to lose.   at least you have a decent local dealer,   ours arent worth much on service.   lot of promises and not much action.



Edited by sonic 11/14/2014 13:39
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scott nelsen
Posted 11/14/2014 20:03 (#4178138 - in reply to #4176453)
Subject: RE: I think I'm done with New Holland


Leeds, North Dakota
Was hoping Jim Nanden would jump in, area reps, are lucky to tie there shoes, dealer needs to escalate and have some one with knowledge call dealer, give me a call, gotta to find a number, Scott.
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lfc
Posted 11/14/2014 21:19 (#4178310 - in reply to #4178138)
Subject: RE: I think I'm done with New Holland


CT
Scott,
That would be great if you could find me a contact. I'll give you a call early next week. Thank you!
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scott nelsen
Posted 11/16/2014 06:44 (#4180378 - in reply to #4178310)
Subject: RE: I think I'm done with New Holland


Leeds, North Dakota
Got email, Scott.
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