| CASE3594 - 3/5/2020 20:33
A lot of issues can be solved in a matter of a few minutes with a laptop and a tech that knows what he’s doing. Does anyone truly think that the extremely complicated issues that take trained techs several hours to diagnose and repair can be done quicker by someone who spends a few minutes a year troubleshooting their own equipment?
There is a large problem with your post and every post by Mountain Mechanic on this thread.
You are comparing the moderately to highly mechanically inclined farmer to yourselves. As if people like you are extremely likely to be the people we are assigned when we ask the dealer for help.
I am just as likely, no, more likely to be assigned some kid that just barely graduated tech school last year and has no ambitions in life. And yet it’s just fine for me to pay the dealer the same amount that I would pay the dealer if one of you were working on my equipment.
I would not care if the dealer would charge me say a minimum of $150 for every issue I called about and then if it went over an hour worth of phone calls he could charge me $150 per hour.
But it is absolutely ridiculous to send a low end tech out to my place to work on a problem I can’t figure out without the wiring diagram that is only available from the mfg computer service manual because the paper service manual I have is the wrong revision.
I have to pay a low performance guy to come out and then look at my problem with a blank look on his face, then call in and ask the service manager what to do. This guy could have been out replacing a basic component on some other customers machine and NOT hogging the service managers time but instead he is not only having to re-do all of the diagnostics I have already done but he is doing it slower than I would have had I been the one on the phone with the service manager.
It is ridiculous that I can spend $600 on a service manual and still not have access to the correct revision that accurately portrays the wiring on my equipment. It is ridiculous that I cannot acquire the correct wiring diagram AT ANY COST. I should not have to cut every wiring harness apart to trace a circuit to prove that I’m smart enough to be worthy to fix my own darned machine and I should not be forced to watch some low performance guy blunder his way to a solution in the most expensive way possible which can even include creating problems that did not exist before he started poking around. |
Farmers fight John Deere
