Wallis, TX | 730diesel - 3/5/2020 21:33
I agree with Mountain Mechanic. I was a Deere service rep for over five years. I agree, very comical. I helped roll out service advisor. It was really more of a platform to move the mass multitude of tech manuals to DVD. Secondly it was basically a scan tool. Thirdly the DVD’s came with all of the Dtac solutions. Later on the ability to upload software into controllers came. In the beginning most dealer owners and techs thought sa was a magical tool that when hooked to the tractor the controllers would instantly confess their sins and the tractor would be fixed. Still nothing more powerful than a good tech who truly understands electrical and hydraulics, knows how the manual is laid out, how to leverage Dtac solutions, and when needed fire up the scan tool functions. This guy needs more to worry about.
I agree on the need for a GOOD technician. My experience has too often been something like this..... Parts changer a.k.a. Code Reader comes out. Hook up computer, pulls code, says flux capacitor. Now he doesn’t have a clue so he goes to Detac. First thing he reads is low speed, check for 88 mph. Now the tech is trying to get the machine up to 88mph, spends hours looking at this when the whole time the power wire was unplugged by a stalk.
Equally frustrating is poorly written service manuals. Case 315 FNR switch was throwing codes. Son followed diagnostics, started with normal things, power, connections etc. then, about step 4-5 in it says, replace FNR switch, if fixed great, if not take it out and go check computer. This is a $400 part and hours to put in! Never mind dealer won’t take back electrical parts. I don’t know why the service manual doesn’t have a test procedure for a switch. |
Farmers fight John Deere
