Blooming where I am planted! | Boy that sounds like the business I'm in (syndicated marketing research). Client calls up Sales, annoyed that Sales isn't waiting by the phone (24 hour turnaround time in calls is standard). When client does get a call back, client wants $5,000 of information for $100, and oh by the way "I need it today" then is surprised by the fact that we have to draw up a contract, have it approved and signed by all parties, and AFTER all of that is done, from there it's at least 3 business days till they get their report. Sheesh. |