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West Central Indiana | We (Cummins) spend an asinine amount on testing at every level, but it is all recouped with warranty savings. Customer downtime and brand dependability are the two biggest drivers for product reliability/quality for us. Getting the systems to meet EPA regulations is extremely challenging, but it can be done. Navistar's biggest issue was their leadership and his stubbornness to adapt new technology. We as a company tried, and tried, and tried to get them to go with DEF in 2010, but they wouldn't do it and dropped Cummins all together at that point. | |
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