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| it's interesting you bring cat into this discussion.i have a brother that worked years 33 as a service trainer and failure analnysis tech as one of the top techs in the cat company along with a lad working for cruthers machinery in Hamilton,ont --these two men saw only situations no one could solve. the Syracuse dealer was extremely customer oriented.the day Syracuse was sold that all changed from the customer comes first to the bottom line comes first and the customer response to this treatment spoke loud and clear. yes two different companys and brands but similar changes in attitude. | |
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