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NE ND | I'll jump in quick. I don't mind a small charge 10-30 bucks depending on the size and type of job. I was really burnt 3-4 years ago and still have a very sour taste in my mouth when an independent truck repair shop replaced 6 injectors and an air compressor on my M11 Cummins in an IH 8100. I was swamped and didn't have time. I kid you not, the bill was about $7500 which contained $450 in SHOP SUPPLIES! I about fell over. On top of this was a charge for two cans of brake cleaner at $8 each. I can buy cans all day at Menards for $2.50. I called to ask if the two cans of brake cleaner could be moved into the friggin $450 worth of shop supplies. They would not budge for $16 on a $7500 repair bill. Needless to say, I will never go back. Their parts dept is very good, fair, and helpful but I will buy a different truck before they will ever fix another one for me. Edit - I felt like $450 in shop supplies was highway robbery.
Edited by 730diesel 1/5/2016 21:23
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Billing Issue - Shop Supplies
