Texas/New Mexico Stateline | man of steel - 1/4/2016 21:07
One thing I, as a customer, don't like is paying for training. If a tech is taking time to look at a manual because he doesn't know how to do the job, I have a problem with that.
I think that is unfair. There is no way a tech can keep all that information about every model they work on in their head. And with models and designs multiplying every year, I have no problem with a tech spending 15 or even 30 minutes looking at a manual. I'd rather them do that and do the job properly than just dive right in and "wing it".
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Billing Issue - Shop Supplies
