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Tuscola, IL | Ha I like the steak sauce analogy. I may use that tomorrow when we're discussing this issue.
All I want is to be fair. I don't want a customer being billed for something he didn't receive. But, I don't want to be eating a bunch of expenses either.
From what I'm gathering is that it's not necessarily an issue with paying for the items, but seeing them brought out in a separate line item on a bill. Maybe including it in the labor rate is the simplest, trouble free way of doing it. I need to study up more on how our labor rate is calculated. I suspect that our rate has more to do with the neighboring dealerships than what pencils out for us.
Thanks for all the input guys. I'm not saying I have any authority to change it. It's done at a corporate level for our dealership. But, I want to be able to argue both sides of the case when or if I'm asked for input. | |
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Billing Issue - Shop Supplies
