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| "farmerbob". We have 3 Shurco tarps, two of which are electric & until just recently I would have recommended Shurco. In April we purchased a new Timpte trailer with a factory installed Shurco 4500 electric tarp. After hauling about 40 loads with the trailer the tarp quit working properly. After a couple seconds the motor would stop. Wait a couple seconds & it would work again. I checked the breaker & it was OK. We replaced the solenoid behind the cover on the front of the trailer with a spare we had & still the same problem. Son then took the bolt out that connects the motor to the tarp but it would still kick out, then wouldn't work at all though there was electric to the solenoid.
I called Shurco and the gal told me a few things to check, which I had already done.. She then asked how old the tarp was & who installed it. I told her when we bought the trailer & that Timpte had installed it. She got kind of rude & told me that it could not be a Shurco tarp because they had quit selling to Timpte over a year ago. I tried explaining to her that we had other Shurco tarps & it was most definetley their tarp system. She then rudely told me it wasn't their tarp & I needed to call Timpte.
I hung up and called the Timpte dealer we bought the trailer from & explained what the gal from Shurco said. He then called Shureco and got the same person & she told him as well that it wasn't their tarp. He finally called Timpte & got the PO # from when they purchased the tarp from Shurco. He tried calling Shurco but hasn't got an answer back from them. So here we set with a 4 month old electric Shurco tarp that the motor is bad on, which they say isn't theirs though it has there name on the cover & their parts# and their transmitter. Meanwhile we're having to hand crank the tarp which with the opener motor & attachments is much harder to do than if it was just a regular roll tarp. Dealer says he will help us out but we have 30,000 bu of corn to deliver this month plus trying to harvest wheat between rains.
Up until this point I would have recommended Shurco without any reservations but after this experience & their flippant attitude no way would I recommend them. First time I've ever had anyone tell me that I don't know what brand of merchandise I have , especially when I'm looking at their name on all the different covers. | |
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