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| It's not that you
can't get parts' from Case/NH. It's that you can't get parts in a timely manner when you need parts. The problem goes to the very core of their inventory management system. They're in the business of managing their parts system in the most economically feasable manner, not in managing the parts system in the most customer service friendly manner which can provide overnight parts.
You'll likely find that fast turnover parts will be located in a lot of depot's. Slower turnover stuff will be spread out over a variety of depot's. Slow moving stuff is basically always on back order. They're running it too tight to provide timely support. On top of that the dealer network doesn't carry near the inventory that most Cat dealers carry. I can see that to a point. Nobody can today without deep pockets.... but Cat dealers seem to be larger and do carry more stuff.
Somebody in the system somewhere has to carry it and be able to deliver it overnight or it's going to cost you a lot of downtime. That's something that's really started to hurt us with Ford gear the last couple years. I'd keep that in mind because that's a mentality that starts right at the very top of that organization...
Rod | |
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New Holland dozers?
