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Glad I'm not a customer support person. EDIT:
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rangaf
Posted 2/25/2012 13:30 (#2250795 - in reply to #2250343)
Subject: Re: Glad I'm not a customer support person.



Minneota, MN
It's the world we now live in, and agriculture is no different. Technology is woven through everything we do on the farm--and it's amazing that it works like it does!

As in any industry, some people like to poke all the electronic buttons and see what they do and others don't have that desire. The biggest challenge in the ag industry is training on all the technology. From my experience I think the ag industry does a very poor job of training customers on the use of technology, and this could easily be the cause for so many farmers having issues with their precision ag equipment.

We've had Deere precision ag components on the farm since 1995 and we've been invited to a Deere training session I think twice in 16+ years. Imagine your doctor, dentist, CPA, or lawyer not having regular access to training for their specialties (or for their updated computer systems)? There's a big opportunity in ag for technology training--just sayin'.
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