West of Mpls MN about 50 miles on Hwy 12 | My wife's car was hit and almost totaled several years ago during covid. The person that ran the stop sign had Allstate.
An Allstate claims person contacted us after a couple days and set up an online "virtual estimate" using a phone app. I took the video and hit done/send. Several days later a check made out to my wife and I for about a third of what it was going to cost to fix the car arrived in the mail. Along with the check was an explanation of claim estimate and instructions to bring our vehicle to a local Allstate approved body shop.
So I put the check in my desk drawer and set up an appointment for our local Allstate approved body shop (which is also a local GM car dealership where we had bought the car) to come pick up the car. After the car was picked up we brought the check to the body shop's insurance claims person who laughed at the amount. We signed the check over to the body shop. The body shop took over from there. We never had any other communication with Allstate other than the initial contact (which was done in a timely fashion) and the virtual "estimate," which was a waste of time.
Several weeks after the body shop took over the claim (and waiting for a new Buick hood that came from Germany) the car was repaired good as new. We never "fought" for a rental car paid for by Allstate or our insurance company, but did question why the car was not totaled. After it was all said and done we were happy with the end result and the amount of time it took
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Allstate Insurance claims issue
