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SW Indiana | One of our semi trucks was hit by a driver with allstate insurance. They we're at fault, our truck is drivable but has a ruined bumper, fender, and fender bracket, 2020 Peterbilt 389.
The accident occurred on 9/3, about a week later I paid for the police report and made my first call to Allstate on 9/11. I was giving the claim number and the direct line to the adjuster handling the claim. I called the direct number and got a recording to please leave a message and my call would be retuned by 430pm that day. No call back, I have since called and left messages on 9/15 and 9/18 with no response.
I called the 800 number on the Allstate website again and calmly explained my frustration and was giving another direct number. That lady is in a group assigned to this adjuster the way I take it, but says the main adjuster has to talk to me and they (Allstate) doesn't even have a police report. I said I do, where do I send it, and was giving a group email for claims - I sent it, who knows if anyone has read it.
I was going to contact my state insurance commission, I'm not sure what else to do. I'm in Indiana, the accident happened in Kentucky. Do I need to contact the insurance commission in Kentucky? The car that hit us was a 2024 Toyota and was totaled. | |
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Allstate Insurance claims issue
