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| No excuse. If a person is going to run a consumer facing business and wants to be successful, they need to keep it zipped no matter what has happened to them that day. There are exceptions, such as if a customer is being abusive in some way, but the OP clearly was not.
Same goes for treating employees like that. Any disciplinary actions should take place in private, away from customer and other employees.
Having said that, it seems a little odd to me that the OP would call ahead if he planned to dine in. I can see how that would have confused people working there.
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Don’t think I want to patronize an eating joint anymore
