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Customer (landlord) freaking out with new billing structure.
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Posted 1/30/2026 13:11 (#11533172 - in reply to #11532476)
Subject: RE: Customer (landlord) freaking out with new billing structure.


woodchuck - 1/30/2026 01:43

New schedule would be daily $150 trip fee. 4 houses x $25 and $50 extra work done after needed repair calls. So $300 now. I think that is still more than fair in todays world.
They have a guy, lives at the apartments does some little stuff, lockouts, showes units, paints. but he would spend at least 8 hours doing same stuff if willing to and gets $30/hr.

Am I out of line? Costs some $$$ to drive around a hardware store. Have 42 years work history in all the trades.


Your hourly rates are not out of line. It looks like you didn't charge for your drive time before. The expense of driving to the site is always a tough call. Its not the customers fault you don't live next door. It also not your fault that he isn't bring the work to you. You also need to pay for your truck, tools, supplies and expenses to run the truck. If you were to charge $60 for driving time (30 minutes each way), it looks like you are also getting about $75 for your truck expenses and for showing up, along with the first 15 minutes of work in that $150 charge. This gives your customer incentive to give you full day jobs. He will also have to pay more urgent jobs. Overall, it it looks like you are charging more than the competition, but think your quality of work is worth it. Your customer may make adjustments and find out if you are right.
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