Dave, before we can offer real assistance you need to answer these questions.

1. What version of Microsoft Windows are you running?  7, 10, or 11?
2. Is your operating system (Windows) properly activated? Yes or no
3. Is your operating system up to date with the current patches and security updates?

If do not know how to answer these questions then we will be unable to provide you with the correct steps to remedy the problem and you may need to find qualified, local help.  I will not judge you if that is the case.  I fix computers well.  When it comes to vehicles I take them to the experts.