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Watertown, WI | So I got into a bit of a angry row with Ag Leader. We have always been a fan of AgFiniti giving us cloud data access to our SMS data. It was the entire reason that we would yearly purchase the SMS Basic subscription. However, last year we upgraded to SMS Advanced. Once the maintenance came due, I tried to reach out to Ag Leader to see if the AgFiniti Essentials would let me keep hosting my data if I let SMS expire. Obviously, the yearly cost of AgFiniti is much less than Advanced. Well, very long story short, apparently, you cannot get information into AgFiniti without SMS Maintenance. There is literally no option or data format to export SMS data and then import it into AgFiniti. I've even gone as far as asking to buy another SMS Basic license just to sync my data, but that won't work either since you can't have Advanced and Basic installed on the same computer.
Normally, I'm a big Ag Leader fan, I've been using SMS for over a decade, but this situation was a horrible turn off of me. The tech support has gotten horrible. It took days if not a week to hear back some times. Answers were incorrect, they didn't even understand their own software package. I was initially denied an AgFiniti Essentials refund, even they are the ones that told me to get. Essentially, I was told me I need to pay $775 (Advanced maintenance) for the sync functionality to work when everyone else can get it for $260 (Basic maintenance). I'm not asking for a free meal, I'll gladly pay the $350 for Essentials. However, what good is that if you can't import data from SMS. I don't understand how they expect people to switch to AgFiniti if they are going to charge them for a new version of SMS just to export their data. I think it's a horrible functionality oversight on Ag Leader's part. The whole situation has actually made me so mad I'm considering switching software.
As an aside, the software industries pricing models have gotten out of control. Ag Leader isn't the vendor that took me from $260 per year to $775 per year for Ag Finiti sync. Dealing with the same thing with QuickBooks. Intuit can burn in hell after what they did.
Anyway, so there is my rant. Do you guys have an ideas how to manually export data from SMS Advanced into AgFiniti Essentials without paying $775 per year for the sync to work? That's just too much money for the convenience of "sync button".
Aaron | |
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Ag Leader SMS/AgFiniti Export/Import
