It's not a consumable shop supply.  Main gripe I think most have is when did everything get to be a surcharge rather than covered in the hourly rate?  Fuel surcharge, mileage surcharge, supplies surcharge, and more are added on while the hourly goes up as well.  It seems in today's world companies feel they need to justify every operating expense by charging the customer for it.  This is a relatively new practice, first seen here after Katrina when fuel went up and fuel surcharges followed.  Get this point in your head real good-fuel went down and the surcharge never went away!  The basic motive is the ability to charge, not the need.  To add insult to injury farming is one of very few industries where none of these practices can be used in selling a commodity.  All expenses have to be managed with sales, however meager they might be.  It's greed or optics.  Greed if they just want more income streams and optics if they want to keep advertised rates as low as possible.  Question is, how many more complaints have they gotten over the surcharges vs. an hourly increase?  Let's just make it automatic but we'll adjust it if they complain, which we have.  We had two pieces that just needed software calibrated and got two fuel, mileage, and supply charges on.  As soon as we brought it up they said it's standard but we'll take it off since it was one trip and computer only.  They know what they're doing and it's obvious, yet they cry poor mouth when sales go down because of crop prices and say they're increasing rates because expenses went up.  It's a slap in the face.