 | |
| Jmo1999 - My name is Jacob Bryce and I am the founder of Machinery Scope. To give you a little background, my family farms near Glenwood, MN (Bryce Farms if you want to verify), I spent a few years with Titan Machinery, then moved on to manage multiple locations for Midwest Machinery (a family owned John Deere dealer in central MN), and for the past 18 months I have served as Midwest Machinery's Remarketing (fancy word for used equipment) Manager. I understand agriculture, farm equipment, and I hope to offer a good service to farmers and dealers alike to help manage the risk associated with farm equipment. I care very much about the products that we are offering and that they are of good value. I have never posted on this forum, but seeing your concerns is why I have chosen to do so now.
I started our company back in 2013 because I was looking for better solutions to protect equipment. This equipment has gotten very expensive and so have the failures. As a dealer, we want to help manage the risk for our customers. That's why we offer extended warranty products to our customers. As a farmer, I think that it is very important to maintain and protect these investments as best as possible. I didn't feel as though we had enough of the right kind of solutions in the marketplace. Let me give you a few examples: We didn't have any protection plans available for combines or sprayers over 1500 hours, customer owned equipment, competitive equipment, etc. So that leaves a lot of high dollar equipment across the country completely exposed to the cost of expensive mechanical failures. We wanted to change that.
Now, let me give you (and everyone else that reads this board), a little background to Machinery Scope. We work with OEM dealers, independent dealers, auction companies, etc. all across North America. Many of the people that we work with are close friends of mine. I am not interested in selling them something I don't believe in. The products that we are offering through dealers, etc. are tailored specifically for the end users needs with multiple plan options (coverage types, hours, years, etc.).
I believe that we represent a quality product. It pays retail price for parts; posted shop rate; and at or above the standard job codes. However, this is not factory warranty. It carries a deductible. It does not cover travel time (neither does factory warranty, but most people don't know that your dealer is generally covering that out of their pocket). It does not cover certain wear items such as a dry clutch or boggie wheels. It does not cover parts that weren't within the coverage plan that was purchased (for example, it won't cover a hydraulic pump if you only purchased the powertrain plan instead of the powertrain plus hydraulic). It does not cover freight on parts (again, generally factory warranty does not cover freight either). These are just a few examples for you. For a list of general covered components, feel free to visit our website and scroll to the bottom for the covered components chart.
That said, I would like to learn more about your issue. I believe very firmly that we are supporting a good product that delivers real value so if there is something that was missed, we would be glad to review it. We do not take these things lightly and we are always an advocate for you if there is reasonable justification for your concern. And if you or anyone else would like references to any of the other dealers or customers that we have worked with across the country, I would be happy to provide them to you. As I mentioned earlier in the post, I am the founder, but I do also serve as remarketing manager for Midwest Machinery. If you want to reach out to me in the early morning or in the evening, I would be glad to take your call. Otherwise send me an email with your name, phone number, and the details of your equipment coverage, and I will get that in the hands of Joe or Darrin to follow up with you immediately.
Respectfully,
Jake Bryce
Edited by 1subisonfan 8/18/2025 16:27
| |
|
Extended warranty through an independent co called Machinery Scope
