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What happened to the QUALITY John Deere use to put into making tractors?
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wade4545
Posted 6/26/2009 01:04 (#757366)
Subject: What happened to the QUALITY John Deere use to put into making tractors?



What happened to the quality of tractors John Deere use to be well known for? Maybe its just our bad luck but it seems our 6420 has been nothing but trouble since we got it. We have a 4250 with over 11000 hours and hasnt seen a thing done to it, still running strong. This 6420 has about 4700 hours (some days the f'ckin dash display works the next it doesnt, deere can take their $1500 they want for a new dash and shove it) And ill be quick to point out we dont abuse our equipment. Anyways we've had fuel pump go on this tractor, i think something in the planetary, numerours welds around the bushings on the loader that have broke free ( call John Deere head office, "O really, well we've never heard of this problem") I know for a fact were not the first to have problems with the welds on these loaders. Theres been other things that i cant think of off the top of my head, but the latest thing is a bearing went in the front drive. Dad was cleaning out cattle sheds and heard it grinding so brough it into the shop. Dropped the oil from the front end and pieces of bearing came out. Dealer comes and picks it up, takes it apart $4500 to fix it! The thing is we first had Gear oil in the front end, then a few years ago we were told by Deere we should be using Hygard instead so thats fine... Now today they're telling us we should of had Gear oil in it!!! This farm has had JD equipment forever, I think the next tractor WONT BE GREEN! Dad use to always compare something of poor quality to Belarus, now i think we'll be comparing it to John Deere.

Sorry about the rant....
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Flippa
Posted 6/26/2009 04:04 (#757400 - in reply to #757366)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


Coleambally, Riverina NSW Australia
Not the only one disapointed with the 20 series johndeere. Our 7920 arrived with a leaking drop box seal. Pto seal went first time used. plastics cracked soon after. Tow in tow out was 4in out on front axel and half wrecked front tyres. loose wire in electrical strip. Always has a climate trac error. seat locks had to be removed. Bent a front rim in a small hole. And only has just over 1500 hours. Have my doubts as to the IVT lasting 10000 hours. Quite sure the next one won't be green unless it is cheap. Around here most 8520's with the independent front suspension are failing and people are parking them as often as possible and using the four wheelers. What are the recomendations for front axel oil now? They put hyguard in all ours after first service then for the 1500hr they put hyguard in the centre and 85/140 in the front planeteries. One 8520 broke gears in the planetries about a month ago. Not pretty.
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Ron..NE ILL..10/48
Posted 6/26/2009 06:14 (#757411 - in reply to #757400)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?



Chebanse, IL.....

What problems are "most 8520s" having w/their IVT & ILS that are causing them to park them?

Is it just in your area, or is this a nation-wide problem?

Our "xx30s" are fine.

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Flippa
Posted 6/27/2009 20:07 (#758896 - in reply to #757411)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


Coleambally, Riverina NSW Australia
Bushes going, uni's going, steering arms breaking. Mostly on irrigation country. Some have spend more on maintence in 2000 hrs than they have on fuel. They use them when they have to but if they use another tractor they do. Been short of water here for a few years now so they have not clocked up hours very quick. Only a couple of 30series around and they are only about a thousand hours, only problem i heard with one bonet melting in they middle of summer when working when temp was 50degress plus celsius. Hope fully they are better.
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MarshallForage
Posted 6/26/2009 08:22 (#757502 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?



Inglis,MB
I totally agree. Our farm used to bleed green too but now I have two Challengers (MT635 and MT535) here replacing green paint and couldn't be happier. Yet another problem is resale. Where is the huge premium for JD used iron that I was promised when I bought it?
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feedcattle
Posted 6/26/2009 08:36 (#757523 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Like a lot of other big corporations, Mother Deere decided that management and shareholders were more important than customers.
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onion farmer
Posted 6/26/2009 08:49 (#757547 - in reply to #757523)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


southeast Washington
I have a landlord that got a new 250 hp Deere with IVThas 201 hours on it.The front finals have had to come apart they were both leaking.The head gasket was leaking it came apart.Split it in half because of a big leak in the trany.And the trany makes a whine noise that they are trying to fix because you can't stand to drive it.It has been in the shop for over a month.
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mearsy74
Posted 6/26/2009 11:25 (#757679 - in reply to #757547)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Bothwell ont
Its nice to hear the other sde of the story instead of other PPL slaming CASE-IH
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Flippa
Posted 6/27/2009 20:14 (#758900 - in reply to #757547)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


Coleambally, Riverina NSW Australia
Let us know if they have any sucess finding the whine. Our 7920 does when over 8mph. Be nice to know if it is worth trying to find.
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School Of Hard Knock
Posted 6/26/2009 08:56 (#757557 - in reply to #757366)
Subject: Its all about bean counters and profit.


Central ND
All JD loader bushings for years already have 'cold lap" on the welds, Im not so sure they use quality control that isnt asleap on their shifts.......... Tractor stuff has gotten complicated. The more complication, the more problems.Is it realy nessessary to use an electric motor to run a 3 popint hitch??? Of course we would miss this stuff if we had to go back to the old tractors though.
Then there are the special stuff, like thread and fittings.........I can live with pipe thread and JD o ring hose like the used in the 70's, but on my 6400, they have to have "flat face" hyd couplers that squash a O ring betseen the couplers into a groove on the flat face. I bought a hose yestdrday to repair the leak on back of mine and a 15 inch hose came in a " REVISED KIT" with several universal fitting ends and the hose ends were at a different angle than the original. SEVENTY bucks for that quarter inch x 15 inch long hose.......... I thought that was insane. I also thought that 48$ for the front swinging drawpar pin for my 4320 was insane...........as well as $1,200 for thew syncronizer kit for the top shaft on the 4320. But at least that had some perscision machining and splines involved and you know that eh guy who made those parts had some skills beyond making up a hose in a hose machine.. 70$ for a 15 inch hose is nuts when a 15$ hose will have done the same thing.
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KelB
Posted 6/26/2009 09:18 (#757576 - in reply to #757557)
Subject: School of hard knocks said it



Ayr Queensland Australia 4807
For some reason its like a virus it takes over these companies ,we have to show a return to the investor which is very true . One thing Mrs Deere needs to keep is the quality they have told us about for many years and its true thats what they had. Some of the stuff that is happening now concerns me ,plastic on these machine is junk yes junk Mrs Deere. Stick to making tractors with better plastic or go back to steel but do not get the painter that painted the 8000 series panels to do it.
I always seen Deere as the best of the bad bunch and still do but they are not streets ahead of the pack like years ago.

Of coarse the bean counters will say the warranty rate is bla bla % and thats fine ,they should be checking the cranky loyal customer index when some of this lower quality product is hitting the paddock just seems to be having a bit more of it lately.
I know its not comparing apple with apples but grab a new deere and a old deere put them side by side look at the hosing and wiring harness i know they are two different concepts but have they got better or worse.
My 2 cents worth
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95h
Posted 6/26/2009 09:46 (#757603 - in reply to #757557)
Subject: RE: Technology is a sloppy excuse, actually NON-excuse.


Kittitas Co. Wa. State

"Well it's really high tech. so it's more likely to breakdown or have problems.

BULL FEATHERS !!!   what'a load of krap !! 

There is NO reason any machine can't be built with quality and technology, save one,, failure to built with quality.  JD is right in the forefront with STUPID high Technology.  Such as your experience with the hydraulic hoses.  Assinine.

Things like the tractor's dying if the operator lifts his rear off the seat, or take's his arm off the armrest,,,  More assinine technology. 

It is rediculous building equipment to "outthink the stupidy of man". 

Consider the nationwide issue of seatbelts.  Everyone cries  "THEY SAVE LIVES",, well yes that is partially true,, BUT,, People also do more stupid KRAP then before !!  Now they're playing on their phones, Twitter, texting while driving, etc.etc..  And,, all because the idiot drivers believe their "safer" because they're wearing their seatbelts,, have airbags, etc..  

  Man will forever  "OUTSTUPID" any safety device invented !

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95h
Posted 6/26/2009 09:28 (#757586 - in reply to #757366)
Subject: RE: Short term memory for Very short term Stockholder/Corporate profits...


Kittitas Co. Wa. State

Apparently John Deere Inc. has went the "china" way of business. 

JD Management is looking at short term High Profit return's, riding the wave of 70+years of building quality equipment to sustain Sales and Profit.  Depending on that quality,, they believe their equipment is worth more on that first sale and subsequent resales of the equipment.  John Deere charges a premium for parts for their machines depending on that history of quality.

The secret to continued sucess is continuing to build that quality into every piece of machinery and building with quality as JOB 1 !   That is what has gotten John Deere to where it is at.  In the last few years,, (hard to put an exact date on the "when" but quality has been dropping on various pieces here and there for years..)  John Deere has been more concerned about that 'short term' profit,and jacking up their prices than long term quality. Technology has moved forward but JD has slacked off on 'built in residual quality'.

 

Just look back thru the pages about the 4020's, 3020's.  Many posts express the love of those older tractors, including dependability, quality, etc.  and would buy a new one if available.  Yes the technology was 'low tech' but all other qualities were high. 

There will not be Farmers in 20-30 years talking about how great the 20-30 series of the 2009 decade's, nor will they be looking to buy tractors/equipment of this era.

It doesn't take too many years to become known as the "Belarus"  of farm equipment.

Investor's don't actually buy equipment,, they invest money because money can be turned into a profit.  However,, that money can just as quickly be withdrawn and put elsewhere.

Customer's are the one's who actually buy equipment, or not.  20 years 'down the row' customer's won't be buying JD equipment if the quality is not in the equipment now.

Just a perspective of what you mentioned as a 'rant'.  As has some other posts.

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Spudland_Dave
Posted 6/26/2009 14:24 (#757840 - in reply to #757586)
Subject: RE: Short term memory for Very short term Stockholder/Corporate profits...


Maine
95h - 6/26/2009 09:28

(hard to put an exact date on the "when" but quality has been dropping on various pieces here and there for years..



I know alot of people around me feel it "Went" when they changed from this logo:

To this one:

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Millhouse
Posted 6/26/2009 19:05 (#758032 - in reply to #757840)
Subject: RE: Short term memory for Very short term Stockholder/Corporate profits...


South-central Nebraska
You know I think you are exactly right. That is about the time when the Brass Buckle started carrying more JD apparal than any farm store!
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9520Deere
Posted 6/26/2009 09:49 (#757604 - in reply to #757366)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?



Alberta Canada
Surprised you dont have any hyd issues yet, were on are 3rd hyd pump (hi cap.) with our 6410 and only has easy hrs on it. Push snow in the yard in winter and cut and rake hay with it. Our dash died too, do you get all 3 warning lights flashing and the gauges go funny?
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mearsy74
Posted 6/26/2009 10:47 (#757652 - in reply to #757604)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


Bothwell ont
Seems to me JD is more concerned about selling T shirts & other merchandise then high quality equipment.But no matter what DEERE & CASE-IH have there troubles.
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3015DEERE
Posted 6/26/2009 12:18 (#757725 - in reply to #757652)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


south texas
I agree with patrick. Too busing marketing licenced products and selling lawn care equiptment at home depot or lowes. Hoods should last a lifetime of tractor, not crack out after several years...
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9700
Posted 6/26/2009 11:38 (#757692 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Simple. Why build quality when you don't have to? Don't think for a minute that JD is oblivious to the fact that a huge majority of their most loyal buyers are hooked, and hooked good, on the JD marketing scheme and will buy, with little exaggeration, just about anything that is green and yellow and has a cute little leaping deer emblem on it. Knowing that, why do they even have to try anymore to innovate and be the best they can be? What would be the point? Right now, they are at a point where they can cheapen up the product big time and live off their reputation (whether it's earned or not) and marketing prowess to still sell at a premium. All companies are directed to a large extent by stockholders and big profits bring in shareholder money and keep it coming. They are too far removed from the product being sold and too disconnected, and JD isn't the only one guilty of it, to be sure. You're right. The playing field has leveled and should be wide open. The other players are getting aggressive on product quality and innovation, and open-minded buyers would be well advised to compare more than just their "regular brand" in today's market.
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Sledge
Posted 6/26/2009 13:39 (#757797 - in reply to #757692)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


Extreme SW Minnesota Iowa border
One of the things that Deere is doing that really ought to burn farmers is the way they are treating their dealers. Dear hopes to be like Caterpillar in having only one store every 100 miles or so. Those dealers are the backbone that Deere was built on. When they start shipping those tractors with all the defects, who do they think is going to fix everything? I think unless Deere decides to take care of the quality issues, they will start having competition from over seas suppliers.
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Chad H
Posted 6/26/2009 22:17 (#758153 - in reply to #757692)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


NE SD
I wouldn't be bragging up Agco too much after an employee told me this spring he wouldn't ever buy one of their combines because they were rolling off the line with bolts falling out of them. AC won't work, etc. Way too many quality control problems.
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Bugkiller
Posted 6/26/2009 12:20 (#757729 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Same issure here why can't they just build them like they used to. I have a 4650 with almot 8000 hrs would like to get something nicer but it is just a good tractor. I have 2 MT's and a Lexion now, JD would have to write me a big check to get back. Bought a new 6430 Deere utility tractor last year only got 150 hrs or so so no problems yet but you guys are scaring me! I would have bought an little challenger but the cab was just too crude nothing like the MT's. Wonder how the new 30 series tracked tractors will hold up when they get some hours. We demoed one a couple falls ago it was ok but rode like a sail boat. Neighbor is on the fence Deere or Cat not sure what he is gonna do yet but I hope he buys the deere. If we can find a big enough tow strap we're gonna hook em up! Anyone want to place any bets, MT865 versus 9630? By the way doesn't everyone here enjoy hearing "really your the only one having trouble," I know I do.
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9520Deere
Posted 6/26/2009 12:25 (#757732 - in reply to #757366)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?



Alberta Canada
I love the "never seen this before" line and you look through the shop window and theres a tractor with the same problem sitting next toy yours.
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cdi
Posted 6/26/2009 12:55 (#757754 - in reply to #757732)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?



western Pa
My dad has had nothing but problems with his 6410 and 7810 from muffler to transmission
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KelB
Posted 6/26/2009 17:18 (#757972 - in reply to #757732)
Subject: I love the "never seen this before" line



Ayr Queensland Australia 4807
Boy does that get the loyal customer index get fired up , some of the Deere guys think people come down in the last shower of rain .

I wondering if Mrs Deeres boy Johnny is reading this saying they are just Deere bashing if he is he needs to go back and have some more training.

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Richardin52
Posted 6/26/2009 14:41 (#757857 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Farmington, Maine
We,ve run Ford and New Holland for years with no problems. A guy I know was green for years then got a new tractor that kept going dead in the field. They would come out and fiddle with it then reset the computer and a week later it would do it again. He'd be haying and then nothing dead in it's tracks. He got them to take it back and then got a New Holland. He says he loves it and won't go back to Deere.

He said they ended up selling the tractor without fixing it to another farmer. That guy had problems too and they finaly took it back and ripped it all apart. They found a faulty electrical circut somewhere inside the tractor and I guess the farmer kept the tractor.

If your looking, try something Blue you may get hooked like we did.
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Bugkiller
Posted 6/26/2009 15:39 (#757905 - in reply to #757857)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


suppose any JD execs are reading this? Think they will care? My John deere t-shirt I am wearing is really comfortable I will say that even though it was made in Honduras!
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JoshA
Posted 6/26/2009 19:51 (#758058 - in reply to #757366)
Subject: I know this is going to piss a lot of people off, but...



Alberta, Canada
I know this is going to piss a lot of people off, but, I always got the impression the quality went wayward with all the non-American made products.

Always been a Deere fan, especially after they got rid of those SoundGuards.... Really liked running the 7010 tractors. Looked into some 6020, 6030 series and even demoed a 7520 a few years back along with a 7720. First thought was that I expected there to be lots of little issues with the German built 7520, especially electrical gremlins.

After running blue for years, and getting nothing but problems, we finally got some green. Wound up with two Iowa-built 7030s, and so far they have been very reliable, albeit with only very few hours (2,000 on the 7630, 300 on the 7830).

Still however, I just shake my head at the lack of quality in equipment now-a-days. It's not just Deere, but it seems especially in the cabs, hoods, etc, Deere's topping it off with cheapest material. Would it really be that costly to add another 1/4" thickness to the plastic? Don't have a problem with paying for quality, so long as it really is quality.

I get a kick out of the new JD "Premium" tractors. Sure, they've got more options, but they're far from Premium.

Edit: Should also mention, we've had very little good to say about quality or the "customer support" we've experienced with CNH, but finally NH has done something for us, by covering the cost of the parts to replace the transmission in our TV145 (second time in 513 hours). Still, doubt we will have a CNH product in the future. I can only see Deere and AGCO in our future.

Edited by JoshA 6/26/2009 20:05
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wade4545
Posted 6/26/2009 22:02 (#758137 - in reply to #758058)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?



Wow! im glad to see were not the only ones fed up with this BS of deere beating around the bush about not ever seeing any of these problems. Another problem to the long list of repairs on this tractor is, they've put 2 radiators on this tractor i think there was a ground wire not put on and they got that finally figured out. The welds on that loader really get my fired up, biggest POS ever and i see they havent totally changed it on the 6430s. Anyone else enjoy trying to change out oil filters on these 6420s? They give you no room at all to work and your guaranteed to get oil everywhere.
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missouri9170
Posted 6/26/2009 23:48 (#758247 - in reply to #758137)
Subject: Re: What happened to the QUALITY John Deere use to put into making tractors?


MO
Two of the most reliable tractors I have ever sat my butt on were John Deeres. A 4320 and a 6410(2wd). The 4320 finally got a new engine at 15000 hrs and the 6410 a water pump at 2500 hrs and some misc. reefer parts at 4000hrs. These are the only two green tractors we have around. The rest are red. Our John Deere fanatic neighbor, on the other hand, owns nothing older than a 7200. I swear that I am not exagerrating when I say that the Deere service truck is out once a week. I hate to say it, but for the money, the next new tractor on our place will be blue. We have a local dealer that may not always be the brightest bunch, they do go out of their way to help. I called the owner last night at 8 pm about baler problems and their service guy was out by 7 am. All covered by warranty, no gripes. And no extra charges for the green paint.
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95h
Posted 6/27/2009 01:03 (#758305 - in reply to #758058)
Subject: RE:pretty much the entire point of the thread there, Josh,,


Kittitas Co. Wa. State

"It's not just Deere, but it seems especially in the cabs, hoods, etc, Deere's topping it off with cheapest material. Would it really be that costly to add another 1/4" thickness to the plastic? Don't have a problem with paying for quality, so long as it really is quality."

 

Shinny Green paint looks nice but there's more to "quality" than green paint.

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sixmill
Posted 6/27/2009 08:50 (#758457 - in reply to #757366)
Subject: RE: What happened to the QUALITY John Deere use to put into making tractors?


Queensland Australia
Our 6420 has only 800hrs on it & the dash is playing up, sometimes only half the numbers & fuel level marks work, also has wierd transmission noises sometimes. I never was a fan of combining hydralics & transmissions in one, what if you get a crappy lot of oil from someones implement you might hook up to.
Also glad i stayed away from the john deere loader & bought a local product, much stronger.
Green ain't always better, but what is?
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