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| Hey everyone,
I am here on behalf of Sloan Express. We have been working very hard to build and maintain the quality of our products. We have come a long ways with this and hope to continue building on this. I would really like to get some feedback from you.
We want to hear about the experiences you have had over the past year or so. Thoughts on quality, improvements, questions, product suggestions, you name it..
I look forward to hearing from everyone!
https://www.sloanex.com |
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south ga. | I'm a customer. Good company! Easy website |
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SE MN | Just ordered from there for the first time a couple weeks ago and no problems. Item came fast and plan to do more business in the future. |
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Alhambra Il. | Wish you would go back to letting us order at the dealer durring the Farm Progress Show an getting the 10% discount some of us can't make it to show but would put a $500 or larger order to get discount. Parts Guys at Hamel or great. |
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WCIL | No complaints here. Convenient for us to call the local Sloan's dealership and have parts delivered there with no freight if it is in stock. |
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Effingham, IL | Having good results with your USA made hyd hoses and K&M products. Anyway you can get Drives brand roller chain and USA made bearings? I like the next day, free shipping to nearest Sloan dealer. Be careful selecting parts from China, some of it can be quality, some junk! Craig |
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Bothwell ont | how about letting Canadians order !!!!!!!!!!!!!!!!!!!!!! |
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Southwest Illinois | Staff is always helpful, shipping is always on time. For whatever reason, over time it seems OEM manufacturers quality has improved and prices a bit more competetive. Also with internet suppliers there are more choices. Things like disc blades, ripper points, planter disc openers, chain and some bearings from Sloans seem to be lesser quality, though cheaper. It's always a trade off but generally we find we go with the better quality. Realize you can't stock multiple grades of parts but it's nice to have a value priced supplier. IMO the catalog is not needed as we almost always search online. |
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South central Nebraska | We always buy from shoup because they dont beat us up on shipping to Nebraska. Any order over $100 w/ shoup ships free
Edited by mc ag 1/8/2018 19:22
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South West Michigan | IMO, a catalog IS a plus. Not all of us have WIFI /internet in our shop where we/I do the replacing/diagnosing what parts to get. Besides that, the wife gets upset when I take the laptop into the "can" instead of the newspaper; no smartphone. |
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SE Wisconsin | we normally buy from shoup because of free shipping. |
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Fayette County, OH | Please accept that the draper belts for a 630FD are not the right length for an early serial # header. They are 10" too long. Thanks |
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central pa. | If u had free fast shipping it would move a lot of parts. |
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WCIL | Bahahaha! I thought I was the only one who ordered parts from the throne. Visitors should not touch my Kindle, it's been red flagged! Lol |
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South West Michigan | We have not gotten parts from Sloan's yet. Are their parts of comparable quality to Shoup's?? BTW, seems like you need a minimum $$ order to get free shipping from Shoup ?? |
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Amherst WI | It’s been a while since I’ve ordered from Sloanex.
Mainly because you look cheaper until the freight gets on there, then I just wasted my time.
Free shipping over so much $$$ would be nice. I also don’t care for the buy more get charged more shipping costs irregardless of what your buying.
Why does it cost me more shipping to ship me $500 worth of spray tiles that fit in a 8x8x8 box that weighs 2# than it does to ship $200 worth of disc blades that weight 50#?
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| Have ordered a few things in the past but the shipping kills any price savings. Was interested in a set of no it alls. They were $8.95 for a set of 4 which was good however the calculated shipping price to Ohio is $14.00 which is a deal breaker. Why do places not utilize the USPS if it fits it ships flat rate boxes instead of forcing UPS delivery for light items ? Something like this could go in a padded envelope in the mail for far less than $14.00 Policies like this discourage me from ordering at Sloan Express and send me to Shoup where its free shipping on orders over $200 and I have it the next day. Pretty easy to toss in some Baldwin filters or a few hitch pins or other general supplies to get a $200 order together. |
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Lynd Minnesota | I have ordered from Sloan once and was very happy with the experience, as others have mentioned shipping was a little high and took the value out of the purchase. I typically look to eBay for their free shipping when only ordering 1 or 2 items.. some type of free or reduced shipping promotion would probably help big orders |
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Chebanse, IL..... | I agree w/Von's point on shipping small items. Exorbitant UPS/FX fees usually mean you forget about the small items. Use USPS like many of the innovative ebay shippers do.
This is not specifically directed @ Sloan, this applies to all internet retailers. |
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NW Ohio | How about a $100 annual fee for a Sloanex "Prime" account that gets you free shipping! |
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NC Iowa | I almost exclusively use shoup. Free shipping if over $200. They use spee dee for my location.
Spee Dee shipping is the best. Cheapest and fast. If I order before noon, I have it at my shop door the next afternoon.
Places could save customers money on shipping if they would use USPS flat rate for small parts.
UPS is very high. I have already had a $12 shipping charge on a $.50 washer that would have fit in a USPS envelope for less than $1.00
USPS delivers on Saturday too.
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South Central KY. | + USPS is going broke and taxpayer funded so why not use them when we can. Seems like it saves us all money. |
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West Central Indiana | Like many others I too use Shoup due to free shipping. There are a couple things that I do like about Sloan. 1) Sloan accepts John Deere Financial (JDF) for payment, whereas Shoup does not (I like payment options) 2) I was able to buy S.I. finger-tills that weren't even in the catalog or online for $10 a piece less than buying directly from S.I.
Both companies have their place and different product offerings. |
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Eastern Iowa | I have ordered from Sloan a few times, unfortunately my last order about 5 years ago didn't go well and I don't think I have ordered since. Closing wheel tires were a great price I ordered them, they went back order, when they arrived late (from China) they were so poor quality I couldn't use some of them and the ones I did use didn't last long. I'm sure the guy that bought the planter the next year wondered why all the closing wheel tires were falling apart, at least the ones I didn't change out. I still have a couple new defective tires if you would like to see them. When I bought them I didn't know I was comparing price of USA made tires to price of China made tires, that part was my biggest complaint. |
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Macon, IL | Being local and having the discount for warehouse pickup-I cant beat your prices anywhere. At this point 1/2 of anything removable in my shed has been through your doors LOL.
No complaints except website, kind of hard to find stuff-catalog is great.
Edited by pbutler 1/9/2018 08:49
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| Good news Mearsy74! You can! We made it possible over the last year. We would be interested to hear how that goes when you do. If you have any trouble at all please let us know. |
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| Good to hear! Thank you! |
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| Awesome thank you for the feedback. Please let us know if you run into any issues! |
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| Great! I’m glad you are taking advantage of that opportunity. |
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| Thank you for the feedback. We are always looking for ways to do business in the US. We have made large strides to doing this over the last year. I’ll get with our product specialist to see what all of our bearing options are. In the mean time, please continue giving us your feedback on things like this. |
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| Great note. That is something we are always looking to improve. The balance between quality and price. Obviously we aim for the highest quality possible but we want to stay as price conscious as we can for you guys. Maybe for this worry a little less about the price point and reach to the top for quality? I’ll look into the possibilities on this. Thanks |
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| I understand free shipping is a huge plus for some. However we don’t add any shipping cost to the retail cost of our products. I have heard rumors that some places do this behind the scenes. We aim to keep our retail prices as low as possible so our local customers and customers that pick up at our Sloan Implement dealerships don’t suffer the added shipping costs. That’s one of the main benefits of giving “free shipping”. We will for sure look at all of our options to see what we can do in the future. Thanks for your feedback! |
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| How do our product prices compare to theirs? I’ve heard some places make up for the free shipping in the price if the product. I couldn’t say wether they do that or not though. |
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| Thank you for the feedback. Let me send this over to our guys to look into! |
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NC Iowa | since All State open a location fairly close to me, I don't order as many in season parts from shoup. Nice to just drive there.
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| For the Farm Progress and the Louisville Farm Machine show, the 10% should have been available to everyone. Check out our email newsletter and also keep an eye on social and the website for that code when it comes around. I'll see to it that this process is more flawless and easier to find. Thank you for the feedback! |
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| Agreed. We don't mind the extra catalog expense. We hope it is helpful to those that don't always have access to the web. It's always nice to have one on hand in the cab of the tractor as well. Whether you shop on the "can" or online we want to make it easy! |
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| I have heard some companies add some of this "free shipping" cost to the products price tag. We want to be completely transparent with our pricing and keep it as low as possible. This also helps our local customers and customers that pick up at our Sloan Implement store not have to foot the bill for the "free shipping". But I will for sure look into our other options to try and suit everyone's needs. Thanks for the feedback! |
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South central Nebraska | The major problem w/ your shipping charges is it is based off your purchase amount. Not the weight of your purchase. If i buy something very expensive but very light i really get honked on the shipping
Edited by mc ag 1/9/2018 14:57
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NC Iowa | bblades - 1/9/2018 09:59
How do our product prices compare to theirs? I’ve heard some places make up for the free shipping in the price if the product. I couldn’t say wether they do that or not though.
Customers always pay one way or another. With the free shipping over $200, there is an incentive to find the most effective way to ship. I am sure shoup has a good contract with speedee and ups. Will use the best choice.
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southern Indiana | Love the fast shipping.
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| After all the feedback on shipping we took some steps to improve the way we do things. So I just wanted to let you know Sloan Express now offers Free Shipping on orders over $195. I hope this helps! |
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| Hey Gene_Champ I wanted to personally let you know we took all the feedback to heart and Sloan Express is now offering Free Standard Shipping on orders over $195! |
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| I know this is a bit old now, but I wanted to let you guys know that Sloan Express now offers Free Standard Shipping on all orders over $195 throughout 2019. Hope this helps! |
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| Hello Von_WC_Ohio, I wanted to let you know that we were listening.. Sloan Express now offers Free Standard Shipping on all orders over $195 during 2019. Thank you for all the feedback! |
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| Hey Feeb, thank you for the feedback. We took your advice and Sloan Express is now offering Free Standard Shipping on orders over $195 throughout 2019. Thanks again! |
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| Hey MJE, just wanted to let you know that Sloan Express now offers Free Standard Shipping on orders over$195! Thanks for the feedback! |
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| Thanks for the Feedback Mc_Ag! Sloan Express now offers Free Standard Shipping on orders over$195! I hope this helps! |
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Texas/New Mexico Stateline | Von WC Ohio - 1/8/2018 19:33
Why do places not utilize the USPS if it fits it ships flat rate boxes instead of forcing UPS delivery for light items ? Something like this could go in a padded envelope in the mail for far less than $14.00>
This is a pet peeve of mine.
I tried to find a place to order a gasket kit for an injector pump. Literally would have fit in a large business envelope. But no. We have to ship it UPS and pay $15 shipping for a 4"x4"x4" box that weighed <1#.
Would have cost $1.50 with the USPS and taken the same amount of time.
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Sloan Express Feedback
