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Customer (landlord) freaking out with new billing structure.
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3bears
Posted 1/30/2026 07:45 (#11532664 - in reply to #11532629)
Subject: RE: Customer (landlord) freaking out with new billing structure.



ECWI
My thinking is a flat hourly charge from front door to front door. If you want to break it down in 15 min intervals better for him.
Somehow if you could drive home the idea of the more jobs he can plan for 1 day, the more savings. I would agree driving that far for 2 or 3 hours is bad for you.
I can follow your reasoning for the new billing structure, but sometimes simpler is better for all.
Also would not hurt to ask how he thinks would be a better billing structure.
As with everything communication is essential, but not always easy.
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