I found a couple of references to your problem but no solution.

You might try going to HP and asking them.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=27567&lc=en&dlc=en&cc=us&product=1153494

I tried several search engines and these answers were the only ones that came up.  If you are using Quicken they may have an answer.

http://search.yahoo.com/search?p=%22please+remove+the+paper+and+re-insert+it+with+the+printable+side+facing+down%2C+then+press+OK%22&fr=yfp-t-153&toggle=1&cop=mss&ei=UTF-8