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| The dealer support did not work for my problem. I chose the dealer because of the good reputation of its service man. What I did not know was that he was an expert with RTK and auto-steer. Not on interfacing with third party equipment. After three days of telephone tag, he arranged for Trimble to contact me directly. The problem (serial port handshaking protocol) was quickly solved. On the subject of direct end user support, my personal experience with Raven and Dicky-John has been excellent. Farmworks's Internet based discussion group method of end user support is also ok. This might be a cost effective way to get the job done for other OEM's. | |
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Trimble
