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Conger, MN | The banking industry has gone through major consolidation, just like many other industries. It's taken away from some of the local decision-making and flexibility.
I like working with bankers that recognize the borrower and account holder as customers. Treat them with respect and appreciation.
C-19 has been used as an excuse by too many banks to justify the lack of customer service. If your bank keeps its lobby closed or makes customers jump through too many hoops for getting to meet with a loan officer or customer assistant, then you will have unhappy customers. | |
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