West Tennessee | jtpfarm - 10/25/2016 19:35
Sold a small company a bunch of lights. I had to special order them for him and told him it would be 3-4 weeks. He said that's fine, no hurry. This coming Monday is the 4th week. Starting about 6 days ago the guys father called me wondering where they were. "Needs them now". I told him it should be in the next few days. Since then he has called every single day wondering if they are here. He was getting more upset every time he calls. I told him I would call him the second I see them and he continues to call. He even talked to my wife and hung up on her.
Any advice on how to deal with this guy until his products arrive?
I'm always nice to customers........until I've had enough. Only you can decide what is "enough". My line that has to be crossed depends on a lot of things and can change from day to day. Time of year, mood, how good dealings in the past have been, how much of the issue I feel like is mine, etc. Since I'm 50 now the line is even harder to cross because I honestly don't feel like getting worked up but still very much can just harder to do now. Most of the time now I basically don't care if someone gets upset we just have to figure out a way to deal with it. If someone is calling too often I've been known to explain how it will work going forward and then try to step up my game to ease them through it. I also have rental property so "issues" are a constant thing and I like to sleep at night.
Call him and explain to him what is acceptable and what isn't as far as contact goes and then step up your contact. Tell him you'll call him every other day or whatever you can make happen. That way he's not calling you. Then do whatever you need to do to get this deal done and move on. That's my advice. I've handled things many different ways and some I regret and some I don't. In turn I am the one that has to live with all of those decisions, good and bad and I can. |