Gettysburg, PA | I finally splurged and bought a new gas grill. I went with a Weber although it did pain me to spend so much more for a Weber. I had a gift certificate to Amazon so I used it on the grill. It arrived two weeks ago. I figured on assembling it on Saturday. Didn't get to it until nearly 5 pm. I get to step number 4 and realized that the left side frame piece is bent!!! Dangit, I wanted to get this thing done!! I get up early on Sunday morning still fuming about my bad fortune. I go out and take a few pictures of the damaged piece and get on Weber site to find an email. I email the pictures around 8 am. At 11:30 I get a response apologizing for the situation and that new frame piece is on it's way. I got the part Monday afternoon! I was pretty happy with that response! |