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Posted 6/7/2015 08:08 (#4612921)
Subject: new holland warranty

i have a new Holland br560 endless belt baler that they told me had a 3 year or 13000 bale warranty on the belts.well I got 3 belts coming apart and they will only pay for one and I have to put it on. I am pissed.they told me that was foreign material.at less than 500 bales on it. I can talk better than write so my phone number is 563-542-3250 if anyone knows how to get a warranty what it should be.

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Posted 6/7/2015 08:30 (#4612961 - in reply to #4612921)
Subject: RE: new holland warranty

Upstate Ny

new holland the last ten years or so have gone way down hill in my opinion. they had a bunch of small square balers get out of the plant missing a snap ring on the packer forks, my neighbor had his grenade and new holland would do nothing. those round balers the just quit making were complete junk.... wouldn't fix the problem just sell you a kit. discbines the last model, absolute junk cutter bars that had the tabs breaking off the bar that holds the guards on.... its your problem, you own it........

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Posted 6/7/2015 09:05 (#4613042 - in reply to #4612921)
Subject: RE: new holland warranty

.

Sadly I agree with previous post, you own it, it's your problem now. Customer service is a joke.

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Posted 6/7/2015 09:13 (#4613052 - in reply to #4613042)
Subject: RE: new holland warranty

You guys crack me up. First of all those hay tools have been flawless. Must be hard on stuff... Second this comes down to the dealer. Maybe next time you beat the guy up over a couple hundred bucks or buy the machine far away because it was cheaper than your "local" dealer you will think about this stuff. Dealers are important and I can bet a dollar that your round baler came from a dealer with "rock" in its name..... Lets see a pic of the belt and I can tell you what happened.

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Posted 6/7/2015 10:08 (#4613149 - in reply to #4613052)
Subject: RE: new holland warranty

arthur , ontario

yep? and NH has competent welders?? pull yer head out of yer butt and see what's really happened with NH equipment? I used to buy NH first? but found others that actually cared about what they put out? now flame away!!

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Posted 6/7/2015 11:02 (#4613231 - in reply to #4613052)
Subject: RE: new holland warranty

SLIMCAKE - 6/7/2015 09:13

You guys crack me up. First of all those hay tools have been flawless. Must be hard on stuff... Second this comes down to the dealer. Maybe next time you beat the guy up over a couple hundred bucks or buy the machine far away because it was cheaper than your "local" dealer you will think about this stuff. Dealers are important and I can bet a dollar that your round baler came from a dealer with "rock" in its name..... Lets see a pic of the belt and I can tell you what happened.

While I may not completely agree with the flawless part, the rest of the post is spot on. Labor is covered for the replacement of the belt or belts, but only up to 9 hrs which should be sufficient. A good dealer will eat any overage.

Here are the guidelines. There is a pamphlet of diagnosing belt failure.

This extended warranty covers the following failures:
• Ply separation without signs of foreign object damage.
• Perpendicular break across the belt without signs of foreign object damage.
• Outside of the belt cracking along entire splice length
• Inside splice diagonal seam peeling greater than 1/2” along the entire splice. This does not include cosmetic cracking which is not a defect.

This extended warranty does not cover the following failures:
• Belts that fail due to damage from foreign objects
• Belts that fail due to edge wear
• Belts that fail due to improper operation or belt alignment

A picture is needed before anyone on a forum can give the OP an informed opinion.

I learned a long time ago there are two sides to a story and after some thought there could be some other explanation for the dealer not covering the labor. What if the problem was indeed due to foreign material or operator error and one belt is completely ruined and the other two are still serviceable. The dealer may be trying to help the customer by eating the destroyed belt themselves and the customer paying the labor, after all in this scenario the customer was at fault. We may be to hasty in placement of blame. Just food for thought

Edited by mike10 6/7/2015 11:41

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Posted 6/7/2015 11:28 (#4613260 - in reply to #4613042)
Subject: RE: new holland warranty

w. wi.

A good dealer can make a huge difference. Our closest dealer isn't it.

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Posted 6/7/2015 12:03 (#4613322 - in reply to #4613231)
Subject: RE: new holland warranty

Leeds, North Dakota

mike10 - 6/7/2015 11:02

SLIMCAKE - 6/7/2015 09:13

You guys crack me up. First of all those hay tools have been flawless. Must be hard on stuff... Second this comes down to the dealer. Maybe next time you beat the guy up over a couple hundred bucks or buy the machine far away because it was cheaper than your "local" dealer you will think about this stuff. Dealers are important and I can bet a dollar that your round baler came from a dealer with "rock" in its name..... Lets see a pic of the belt and I can tell you what happened.

While I may not completely agree with the flawless part, the rest of the post is spot on. Labor is covered for the replacement of the belt or belts, but only up to 9 hrs which should be sufficient. A good dealer will eat any overage.

Here are the guidelines. There is a pamphlet of diagnosing belt failure.

This extended warranty covers the following failures:
• Ply separation without signs of foreign object damage.
• Perpendicular break across the belt without signs of foreign object damage.
• Outside of the belt cracking along entire splice length
• Inside splice diagonal seam peeling greater than 1/2” along the entire splice. This does not include cosmetic cracking which is not a defect.

This extended warranty does not cover the following failures:
• Belts that fail due to damage from foreign objects
• Belts that fail due to edge wear
• Belts that fail due to improper operation or belt alignment

A picture is needed before anyone on a forum can give the OP an informed opinion.

I learned a long time ago there are two sides to a story and after some thought there could be some other explanation for the dealer not covering the labor. What if the problem was indeed due to foreign material or operator error and one belt is completely ruined and the other two are still serviceable. The dealer may be trying to help the customer by eating the destroyed belt themselves and the customer paying the labor, after all in this scenario the customer was at fault. We may be to hasty in placement of blame. Just food for thought

Well said more info needed, Scott.

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Posted 6/7/2015 12:25 (#4613362 - in reply to #4613260)
Subject: RE: new holland warranty

Saronville NE

Had drive line break on 7090 last yr still under warranty. They claim I didn't grease it nuff so wouldn't warranty it. I grease every day, the ujoints were nothing but slimey grease when came apart so I disagree wasn't greased. Bad part is when driveshaft came apart at pto speed tore bunch tin work up also, so I fixed that on my dime too, besides the $1580 drive line. Been only problem with the baler in 5k bales.

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Posted 6/7/2015 19:13 (#4613974 - in reply to #4613362)
Subject: RE: new holland warranty

.

ahay68979 - 6/7/2015 12:25

Had drive line break on 7090 last yr still under warranty. They claim I didn't grease it nuff so wouldn't warranty it. I grease every day, the ujoints were nothing but slimey grease when came apart so I disagree wasn't greased. Bad part is when driveshaft came apart at pto speed tore bunch tin work up also, so I fixed that on my dime too, besides the $1580 drive line. Been only problem with the baler in 5k bales.

This was the same problem I had with driveline on the discbine. The mechanics at the dealer, local dealership was where it was purchased, agreed privately that it was not a lack of grease, but seemed reluctant to say there was a problem, and district guy completely blew me off and wouldn't even bother to look at it.

I'm not sure it's the dealer so much as New Holland that doesn't want to stand behind their stuff.

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Posted 6/7/2015 20:16 (#4614133 - in reply to #4613974)
Subject: RE: new holland warranty

East Central, Ga

Since I am the warranty writer at a NH dealership I would like to comment on this post. I can assure you that NH does warranty repairs from defects in their equipment and since equipment is made and assembled by people there will be some defects, regardless of color! What some people don't seem to understand is the importance of good relationships with your dealer! So many guys want to buy from the "cheapest" dealer they can find and then expect their "local" dealer to go to bat for them on warrantable issues! Of course NH has tightened the ropes on ridiculous claims, but that is because so many are out to get the warranty to pay for "operator error" failures. If you truly feel like you are getting ripped off, get your equipment somewhere else--but build a good relationship with the dealer you buy from!

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Posted 6/11/2015 09:57 (#4620290 - in reply to #4614133)
Subject: RE: new holland warranty

Fairbury, NE (Southeast)

"buy your equipment from someone else" Lol, that's helpful. I'm sure there are plenty out there that are doing just that.

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