Posted 8/3/2012 14:20 (#2520371 - in reply to #2520127) Subject: RE: Customer and dealer input
We charge a $300 service plan to customers when they purchase a precision unit. That gets them install (depending on difficulty of install may be more $)/training and a Non-Warranty related 2nd visit. When they use up their 2nd visit they can purchase a new gold/silver/bronze service plan (higher plan = more visits = more $). If they don't want to purchase a plan they get charged shop rate and mileage. Which pretty quickly adds up to the majority of the $ of a service plan for just 1 trip.
Its kind of hard to charge guys by the hour for precision service. Most of our troubleshooting is electrical wiring and monitor issues (for me atleast) and it could take me 5min or 5hr to find the problem. Hard to charge a guy for 5hrs of service when the problem turned out to be a bad ground or something like that.