Posted 4/29/2012 11:23 (#2359526) Subject: old man's parts person rant..................
Central South Dakota
I was in a dealership the other day at the parts counter and an 84 year old guy that still farms was trying to get a part. After explaining the part, showing the new parts kid a picture on his smart phone, he still couldn't get the correct part.
Finally, after a bunch of wrangling with the computer, a couple of trips to the back room, the kid comes back and says I'll have it for you tommorrow.
Clearly exasperated by now the old farmer leans in across the counter and the parts kid leans in to hear what he has to say
"Sonny, I hope when I finally get old and senile, I hope they will let me have your job."
1. "I can say we don't have that, but it will be here tommorrow."
2. "I can say we don't have that, but our other stores have 15 each of them, could I get that here tommorrow for you?"
3. "I can say, I've seen the picture, heard the description, & I still don't have a clue of what the hell your talking about."
4. " I can say, the computer says it's this, even though I'm clearly holding something different in my hand."
The old man got up and shuffled out of the store after that, and I just had to chuckle because there was a lot of truth in what he said to him. Now, before I get bashed, a good parts guy is worth his/her weight in gold, but many of these new kids have only seen this equipment on a computer screen now days and many times don't have a clue as to what your talking about, or order the wrong thing then want to charge restocking fees, extra shipping, ect. I kind of have to agree with him, I liked the old days when many of your parts guys were old farmers that knew what you were talking about.