|
southern MN | Two of the coops I work with have gotten such complicated statements that it is becoming difficult to understand them.
One thry send your prepay page showing you owe zero; behind that is the page showing you owe $x,xxx for the month. Depends how fast you look at bills, and what order you see the papers..... It's complicated by different due dates for fuel or anything else, and thrn some fertilizer will have a 3 month grace, and some hard goods they bill you when you order, not when you actually get the item, so you can't rely upon what you did that month. There is a discount column that is kinda listed backwards that is confusing to follow through if the discount is or isn't applied.....
The other coop started sending invoices for some goods, but not for others, and the invoice is in the same envelope and forum as the bill shows up, so you have to look carefully for the one word difference when you want to take your bill in to pay. They won't tell you at the office if you are paying your whole bill or just a portion unless you sit down and ask what their computer shows.
All of that is there for us customers to see, certainly. But it is to the point it is getting lost in the columns and rows and more and more paperwork, when I have one fill of fuel for the month and get 3 envelopes and 4 page bill (or was it an invoice?) it's hard to keep up maybe.
Paul | |
|
Statements rant
