I bought a computer from Sams Club that was exactly what I wanted.  It was supposed to have touch screen, CD/DVD RW, numeric keypad and backlit keyboard.

It had all the other features but was missing the backlit keyboard.  Which is one of the main things I wanted.

I've had the best luck with HP and Dell computers and part of that is because both have great support sites when it comes to drivers for re-installation when something goes wrong.

I don't use my laptop a lot but want it for trips and to watch youtube video while my wife watches TV shows that are uninteresting to me.