East central Iowa | I wish I'd mentioned this to begin with.
Open a command window. It will look like graphic below. Type the word "ping" without quotations. Then a space. Then type 71.19.238.197 and press enter.
Look at my screen capture and do the same. If you can reach the site this way you have some other software problem.
If you're running Vista or Windows 7 you should be able to just type cmd in the search box and then click on cmd.exe as it appears. You then just type in the commands in the resulting black and white window, no mouse. When you want to exit the command window type the word, exit and press enter.
(ping.JPG)
Attachments ---------------- ping.JPG (82KB - 110 downloads)
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